3-Play CPE monitoring for field trails

servicEye Spider™ is a customer premises based IP multiservice quality assurance solution providing per application performance and QoE metrics with centralized management and control.

servicEye Spider is made up of two key components -  Centrally managed servicEye Spider Clients and the servicEye Spider Server. servicEye Spider Server is responsible for centralized control and remote management of Spider clients including configuration, monitoring, stats collection, processing test results and report generation. Spider servers may reside in a centralised lab or operations and maintenance center. servicEye Spider Clients operate as both passive monitoring and active test software probes. Clients can be distributed on a number of hosts including USB stick, CD or a dedicated PC.

1) Introduction of new multiplay services such as IPTV, VoD, VoIP and bandwidth intensive Web applications such as streaming over the top video increases the pressure to deliver a high level of customer QoE (quality of experience).
 
2) QoE is key to preventing customer churn and ensuring profitable services.
 
3) Centrally managed testing of remote customer premises based quality data provides essential information to engineering lab, quality, operations, maintenance and planning teams while saving costs of on site visits.